FAQS – Aurdia Jewellery

About Aurdia

Where is ‘Aurdia Jewellery’ located?

We are located in New Delhi, the capital city of India.

Do you offer any additional discounts?

Our all-inclusive Special Price mentioned on our website is the final price.

I can't find the piece I wanted on the site anymore. Can I still order it?

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our
best and make it available for you. Contact ‘Aurdia Jewellery’ Customer Care team.

Payments

How do I make a payment for a Aurdia Jewellery purchase?

‘Aurdia Jewellery’ offers multiple methods to make payments for your order: Credit Card, Debit Card and Net
Banking

Making an online purchase

How should I place an order online?

1. Select your piece of Jewellery and 'Add to your Shopping Bag'.
2. Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'
3. Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.
4. Enter your shipping details and continue to the Payment Options.
5. Select your Mode of Payment and Place the order.
6. You will receive an order confirmation email to the e-mail you provided while placing your order.

Can I order by phone?

Sure. You can browse through our designs on the website and order your selected design by phone. Our Customer
Care representative would help you place the order. Please contact them at +91 7838797470

Will I get an order confirmation?

Yes. Your order confirmation will be sent to the e-mail/WhatsApp number you provide while placing your order.

How to Cancel an Order?

Please click the return option on the website or else you can contact our Customer Care team at +91 7838797470.

How do I track my order after it has been shipped?

Please log in to your Aurdia account and track your order in the "Order History" section of your account.

Jewellery

Can I commission a custom design?

Please call our Customer Care team and they shall be glad to assist you.

Can I get the jewellery in a different gemstone or metal not offered on 'Aurdia Jewellery?

Please call our Customer Care team and they will help you with possible choices.

Can I order a ring in a size that isn't offered on the site?

You can place an order for custom size with assistance of our Customer Care team and they shall be glad to assist you

Does 'Aurdia Jewellery sell Conflict Free diamonds?

'Aurdia Jewellery uses only conflict-free diamonds which are obtained from legitimate diamond sources that have
been certified through the worldwide.

What will my packing be like?

Your jewellery will arrive in exclusive 'Aurdia Jewellery' gift boxes.

Is my jewellery authentic?

All diamond and gemstone jewellery bought from 'Aurdia Jewellery is authentic.

I lost my jewellery invoice; can I get a duplicate?

Yes, we can arrange a duplicate for you. It will come with copy/duplicate written across the invoice.

Can I re-size my Ring?

In case your ring does not fit well, we will be happy to replace it with a new ring in the new size. If the changes
require any addition of gold, we will only charge you the additional price.

Returns and Exchanges

What is your Money Back Policy?

As per the terms and conditions.

What is your Exchange & Buy-back Policy?

We offer a Lifetime Exchange & Buy-back on all purchases made from 'Aurdia Jewellery', within India. The product
along with the original invoice, can be returned for buy-back or exchanged based on its current market value, with
deductions towards making charges.

Delivery

How much does it cost me to have a 'Aurdia Jewellery product delivered to my home?

'Aurdia Jewellery' provides free shipping on all items within India.

What is the estimated delivery time?

For orders within India, our delivery date depends on the product selected as well as the shipping address provided
by you subject to business working days.

How will the delivery be done?

We process the national delivery only through reputed insured couriers specialised for fine jewellery. Please check if
we deliver to your pin code. If there is no courier service available in your area, we do apologize for the
inconvenience caused.

How safe is my product?

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your
jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services
like BVC for orders within India. Please do not accept any package that has been tampered with.

Does 'Aurdia Jewellery' deliver internationally?

Currently, we take orders for delivery only in India.

Can I change my shipping address after I have placed an order?

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Care
team at +91 7838797470 for assistance.

Customer Care

In case your queries were unanswered contact our 'Customer Care' team at +91 7838797470.

Do you ship to my location (Pin code)?

Click Here to chat with us if product delivery is not showing on your pin code.

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Crafting timeless pieces of fine jewellry that celebrate life’s most precious moments. Rooted in quality craftsmanship and ethical sourcing, our elegant designs are a luxurious blend of art and emotion.

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